Have a question about user accounts on TicketNetwork.com? Below are answers to some of our customers' most common questions.
If you don't find an answer to your question here, or want to suggest a topic to add to this list, please contact us by email at CustomerService@ticketnetwork.com or phone at 1-888-456-8499.
Your account contains information about you, such as your shipping and billing preferences, as well as the details of any orders you place with us. This allows you to more easily manage your profile and check the status of your orders.
No, you don't need an account to place orders on TicketNetwork.com, but having an account is recommended. Your account is an important place for storing details about your current and past purchases. If you don't have an account, you can place your ticket as a guest.
Accounts are here to help you save time, be secure, and stay informed.
If you have feedback on how we can improve our accounts system, please let us know.
Nothing! Accounts are 100% free and offered as a benefit to everyone who wants one. To create an account, you can visit our Registration page. No purchase is necessary!
Creating an account is easy! Click the Register link here or in the top-right corner of our website, and fill in the necessary information. You will then receive a confirmation email for your new account. That's it!
Please check the spelling of the email address and make sure it followed a valid and recognized email format. If you're sure that the email address has been entered correctly, it is possible that the address in question has been blocked from our system.
In some circumstances, we have been asked to close an account or told that an email address should not be associated with any account on our system. These requests all come from the owners of the email addresses at issue. To protect our customers' privacy and security in these situations, we will block these email addresses from our system so they cannot be used again in the future.
In this situation, your only option is to use a different email address when creating your account.
Right now, you can only buy tickets with your TicketNetwork.com account. If you're a customer and have any extra or unwanted tickets, you will need to sign up for a Seller's Account to list those tickets for sale. If you're a professional and licensed ticket broker, you can sell your tickets through the TicketNetwork® Point-of-Sale.
Don't worry. Your user name is just your email address. If you can't remember your password, click the Forgot Password link on the Sign In page to have a password reset link sent to the email address associated with your account.
If you are still having trouble, don't hesitate to contact us for help.
We're sorry that you're having trouble with your account! Please email us with details of the problem so we can help.
Please include any error messages that you see, as well as the web browser (ex: Internet Explorer 8) and operating system (ex: Windows 7) you're using. The more details you can provide, the easier it will be for us to track down the problem.
Are you sure you want to close your account? We'll be sorry to see you go!
We hope that your free account helps you place orders quickly on TicketNetwork.com and check each order's status. But if you do wish to close your account, you can do so by visiting the My Profile page and clicking the "Close My Account" button at the bottom of the page.
Please note: You cannot close your account if you have an open order through TicketNetwork.com. If you've purchased tickets and your event date is still in the future, please allow the event to pass before closing your account.
To get status updates on your orders, please sign in to TicketNetwork.com using your email and account password. Once you are signed in, click on the My Purchases tab and you'll see a list of all your current and past purchases. Click on the order you're interested in to see the details of that order.
If the event for which you purchased tickets has already occurred, we call that a Past Purchase. If the event hasn't happened yet, we call that a Current Purchase. You can view details for all your purchases easily on the My Purchases page.
Once your seller processes your order and creates a FedEx label for your package, you will be able to track your package on TicketNetwork.com. Just sign in to your account and navigate to the My Purchases page.
Find the purchase you are interested in, and click on the FedEx tracking number in the Purchase Details area to see tracking details for that order. Your package is actively being shipped once FedEx shows that it has "picked up" your package.
When you place an order on TicketNetwork.com, the order is sent for confirmation to the seller providing the tickets. Because sellers occasionally list their tickets for sale on multiple websites, they need to confirm that the tickets that you requested are still available.
Orders are marked as "Pending" if the seller has not yet confirmed that the tickets are available. Orders are "Accepted" once the seller confirms the purchase and pledges to provide the tickets. Orders are "Rejected" if the seller is unable to fulfill the order.
Rejected orders are rare, but if it does occur, you will be contacted proactively and helped with placing a new order.
If you have a question or concern, you can contact the seller providing your tickets.
Sign in to your account and go the My Purchases page. Click on any purchase number to be taken to the Purchase Details page for that order. From this page, you can click on the Contact Seller button to contact your ticket seller. You can also find your seller's direct contact information (phone and email) near the bottom of the page, where it says "Ticket Seller."
If you have difficulty reaching your seller or need any additional help with your order, please let us know by calling 1-888-456-8499 or emailing firstname.lastname@example.org. You can also find answers to order-related questions on our Help page.
If you've purchased electronic tickets that you need to download and print, start by signing in to your account and visiting the My Purchases page. Click on the purchase number of the tickets you need to print, and you'll see instructions at the top of the Purchase Details view as to what you need to do next.
For more details on downloading and printing tickets, please visit our Help page.
Other than you, only the customer service employees at TicketNetwork.com are able to view your profile. We use this information to ensure that we are able to contact you and provide prompt and efficient service.
The information in your profile will be filled in to checkout automatically when you place future orders on our website. By filling in your profile, you avoid having to type that information every time you place an order. By keeping your profile up to date, you also ensure that you can be reached in the event that we need to contact you about any of your orders.
If you've opted into our mailing list, we'll also use your information provide personalized messages and recommendations of U.S. events that may be happening near you.
To update your profile, visit the My Profile page of your account. From there, you can change your information and click the Update button!
Your ticket seller can't see your profile on TicketNetwork.com, so they won't have access to any changes you might make there after placing your order.
To inform your seller about a change of address, please sign in to your account and go the My Purchases page. Click on the Purchase Number for the order in question. Your seller's direct contact information (phone and email) will be located near the bottom of the page, where it says "Ticket Seller."
If you have difficulty reaching your seller or need any additional help with your order, please let us know by calling 1-888-456-8499 or emailing email@example.com.