A friend was telling me about a great customer service experience she had the other day while looking for shoes for her wedding reception. She ordered several pairs online to see what looked best and found the style she liked, but they didn't have them in her size. So she contacted the company to see if they would have the shoes in stock within the next month, adding that they were for her wedding.
This is where the good part comes in: Someone got back to her telling her they would not have those shoes in stock soon, but she gave my friend a list of other places that carried those shoes, AND she had already checked to make sure they had the right size and style. How cool is that? Not only did they refer a customer to their competitors in order to truly help the customer, but they went above and beyond the call of duty.
In order to gain another entry into our iPod Touch drawing, tell me about a great customer service experience you had in the comments. It can be something small or something on a grand scale, whatever made you really like a company and want to go back.
Do you Tweet? Tweet the following to enter to win a $100 TicketNetwork gift card:
@TicketNetwork is giving away an iPod Touch on their blog! Go here to enter: http://bit.ly/tnipod
Click here for complete details and rules.