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customer service

A friend was telling me about a great customer service experience she had the other day while looking for shoes for her wedding reception. She ordered several pairs online to see what looked best and found the style she liked, but they didn't have them in her size. So she contacted the company to see if they would have the shoes in stock within the next month, adding that they were for her wedding.

This is where the good part comes in: Someone got back to her telling her they would not have those shoes in stock soon, but she gave my friend a list of other places that carried those shoes, AND she had already checked to make sure they had the right size and style. How cool is that? Not only did they refer a customer to their competitors in order to truly help the customer, but they went above and beyond the call of duty.

In order to gain another entry into our iPod Touch drawing, tell me about a great customer service experience you had in the comments. It can be something small or something on a grand scale, whatever made you really like a company and want to go back.

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Comments (16) -

angie p
angie p said...

I bought a Bunn coffee maker 2-3 years ago.  It suddenly stoppped working about a month ago.  I no longer had the receipt and couldn't remember exactly when I bought it.  I called their customer service #, found out it was still under warranty, and they shipped out a new one to me right away.  Very helpful and quick customer service.

May 16, 2011 at 12:03 PM

Emmie P
Emmie P said...

I had great customer service at Disney World every time I stay in one of their hotels!!  It costs so much money I guess that is expected!  

May 16, 2011 at 12:07 PM

Lorraine said...

I went to Dicks Sporting Goods and bought a kayak.  The customer service there was awesome to point of helping me after i had made a purchase.  I was putting the kayak on the roof of my car and using ratchet straps.  The worker had seen what I do doing from in the store and ran out to tell me that my kayak could split in half if I continued with what I was doing.  Thankfully they came out and helped me because the kayak might not have made it home and I would have been a very unhappy kayak owner

May 16, 2011 at 12:12 PM

Connie Carpenter
Connie Carpenter said...

Kohl's has great customer service. You can return anything to the store, even if it was bought online. No time limits. If you used your kohl's card you do not need your receipt either

May 16, 2011 at 12:12 PM

Cristabel said...

My best customer service experience, hands down, was when I used T-Mobile for my cell phone service several years ago.

Any time I needed to call customer service for any reason, their customer service reps were always incredibly helpful and friendly. They always sounded happy to help. They never sounded like they were reading off a script to me or treated me like I was a nuisance. If a company's customer service reps are happy, you know they're a good company to work for and with!

May 16, 2011 at 1:25 PM

anna Sirignano
anna Sirignano said...

The best customer service I have ever received was from Disney World. We celebrated my daughters 1st birthday there. When we came in from the pool they had left her a disney stuffed animal and card.  

May 16, 2011 at 2:04 PM

C L said...

Walmart took back an unopened toy WITHOUT receipt. My son got some duplicate presents for his birthday.

May 16, 2011 at 3:14 PM

Ray Lui
Ray Lui said...

I went into a Workwear Store years ago to look to look for a pair of warm gloves. The lady working actually put them on my hands for me to try them. I was suprised, but would of been shocked if this was not the owner of the store.

May 16, 2011 at 10:40 PM

Stephanie said...

A place I had GREAT customer service was Red Robin in Enfield, CT (when they first opened), Our waiter made such an amazing impression that I still remember his name, Alex.  Alex hands down was the epitome of amazing customer service.  We were greeted and seated right away, his brought us over French fries while we waited, we never had to ask for drinks or more fries because he was constantly checking back with us, he brought our food out right away, and sat and had a pleasant conversation with us.  To me Alex showed great customer service because he had a pleasant attitude, he was fast and courteous, and even had time in his busy day to become more than a waiter but a person who could just sit down and be real. When we left the restaurant our bill was about $30.00 and we had left him a $25.00 tip!  Sadly Alex no longer works at the one in Enfield anymore, but that is because he is now managing a Red Robin in MA.  

May 17, 2011 at 10:41 AM

Michael said...

I dropped my i-phone and broke it, totally my fault.  I made an appointment at the Apple store in the mall for them to look at it.  When the employee looked at the phone he said he knew I had dropped it but said " how about I just give you a new one". I  was totally surprised by the way Apple handled the situation.

May 17, 2011 at 11:51 AM

Stacy said...

My best customer service award goes to  I ordered a pair of boots from them for my daughter.  When she tried them on, they were too small.  Zappos immediately sent out a bigger size AND paid for the return shipping on the 1st pair.  They score an A-plus for customer service in my book!

May 23, 2011 at 2:04 PM

Travis West
Travis West said...

Customer service has become a grey area, shady, dark, crazy, often confusing. Several members of my family run their own business and I learned at a very young age to take care of the customer means to take care of the customer. If you have to send them to another business to get what they need or want then you do it. Many people have lost that area of customer service, they either dont care about the customer or they care too much meaning they feel that you should give them whatever they want as long as they spend their money with you. It is truly too bad that it is like this now but I am glad to see that there are people out there that will still send a customer somewhere else to find what they want, I work in retail and I would do it, not sure how my bosses would feel about it but thats ok, its just what I saw growing up and that is how I approach the customers I come across on a daily basis at work.

May 23, 2011 at 10:17 PM

jodi stollings
jodi stollings said...

i recently had to replace the lamp in our tv.  it was still under warranty and they simply shipped me a new one, as they had done before.  i kept checking my porch and every door for my delivery, but it never came.  after a reasonable period of time had passed, i called to check on the status of my package, only to find that it had been delivered, but to the post office instead of my home address.  i checked the post office-no package.  so i called again.  the lady i spoke to was just as puzzled as i was as to where it could be.  after a few minutes of searching, she located it at a post office in a totally different town.  instead of having me drive to another town to find it, she offered to make a few phone calls and put a definite location on it.  i ended up picking up the package a few days later at my own post office. i dont remember if it had been there all along or if she had it sent there, but  i was truly grateful that she took the time to make the calls and find out and she was such a polite, helpful, sweet lady.  i wish i wouldve taken here and let her supervisor know how helpful she was.  

May 23, 2011 at 11:26 PM

carmen said...

i had to return something to Amazon once and they didn't fuss over the need to return it at all. it was so quick and painless, whereas i expected to have to jump through hoops. it made me feel relieved and more comfortable buying from them in the future. that's good customer service to me!

May 24, 2011 at 6:26 PM

Linzie S.
Linzie S. said...

My boyfriend and I had a similar situation happen to us.  We were looking for places to buy a Husqvarna chain saw case (we live in Northern Michigan way out im the sticks, so long drives are necessary for pretty much anything).. well, we went into town after school and stopped at a small Sear's store because we knew they carried the brand. The guy wad very helpful saying that they didn't have any in stock, but he was able to special order it and it would be in in a couple weeks.. Of course, my boyfriend needed the case sooner than that so I asked if there were any other stores in town that might have them in stock. He went to the phone, called Tractor Supply Co. and checked with them. He then let us know that they had one on stock. I think it is awesome when employees aren't selfish and are willing to actually help the customer out when they need something - especially when they are willing to refer you to a different store.

May 25, 2011 at 3:00 PM

Jeff O
Jeff O said...

My best customer service experience,was when I was @ Longhorn restaurant in Manchester,CT.I took my whole family out for dinner and they screwed up 2 out of the 9 orders. When I told the waitress she quickly fixed the problem and sent over the Manager with an apology.He wound up comping the whole check even though we never asked and told him it was not necessary he insisted & did it anyway.  

May 26, 2011 at 12:13 AM