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Having trouble with the website? Check out the FAQ for answers to some commonly asked questions.
If you can't find the answer you're looking for, our customer service representatives are happy to help. You may contact us by phone seven days a week from 7 a.m. - 1 a.m. EST at 1-888-456-8499, or email us at CustomerService@ticketnetwork.com. We’re here to help!
TicketNetwork.com is an online marketplace that connects buyers and sellers of live event tickets. It is the signature retail website of ticket software company TicketNetwork, Inc., and is headquartered in South Windsor, CT.
TicketNetwork’s online exchange functions as a massive marketplace for tickets. Sellers include firms, box office promoters, licensed ticket sellers, and individuals like you with tickets that they don’t need.
Sellers use the TicketNetwork online exchange to list their extra inventory. When a customer orders tickets on our website, the order is then filled by the ticket seller who listed them. So, while TN manages the online exchange on which the tickets are posted, we do not hold the actual tickets.
When you shop at TicketNetwork.com, you can be assured that you are conducting a safe transaction.
We have worked hard to go above and beyond what is considered standard internet security, to ensure that our website and offices are PCI Compliant and McAfee Secure. Any questions you have about your order will be handled swiftly and efficiently by our professional customer service team. Additionally, if there are any issues with a seller fulfilling your order, we guarantee your purchase 125%.*
*Visit our security page to read more about our secure website, and our 125% guarantee.
The TicketNetwork Customer Service center is open seven days a week, including holidays, from 7 a.m. - 1 a.m. EST!
If you have any questions about an order you would like to make, or an existing order, feel free to contact us by phone at 888-456-8499, or by email at CustomerService@ticketnetwork.com.
We’d love to hear it. Email us at CustomerService@ticketnetwork.com.
TicketNetwork is happy to support organizations that operate to improve our communities! Instead of donating tickets to a specific event, we'll donate a TicketNetwork.com gift certificate for a flat dollar amount, which can be raffled off, auctioned, or otherwise used as a fund-raising incentive for non-profit organizations. We support all kinds of organizations ranging from cancer research foundations to animal shelters to community soup kitchens, and more.
If you run or know of an organization that could benefit from this type of donation, please email us at CustomerService@ticketnetwork.com. Let us know the name of your organization, the cause it supports, its website and how the donation will be used. We'll review the request and get back to you via email (all submissions are subject to approval and we reserve the right to donate an amount of our choosing or to refuse to donate at our discretion).
Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.
Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.
Either way, we guarantee your tickets will arrive in time. View our 125% Guarantee for more details.
Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. Shipping through FedEx allows ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.
Yes, generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. That being said, the decision to require a signature depends on the seller shipping the tickets.
Of course, if the signature requirement is problematic, customers can contact their ticket seller directly to waive the signature requirement, otherwise you could always…
Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.
Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.
Yes, tickets can be shipped to P.O. Boxes. Just un-check the box next to “use my billing address as the shipping address” in checkout and enter your P.O. Box information.
Yes, customers are allowed to input an alternate shipping address for most orders placed through TicketNetwork. However, there are certain restrictions that are based on the ticket order total. Additionally, sellers may request a signed authorization from you if they desire proof that you accept the alternate shipping address.
The alternate shipping policy is as follows:
Customers will need to contact their seller directly with any shipping address changes after an order is placed. Sellers are very security-conscious about where they ship tickets and will likely only change your delivery information if it is completely necessary.
Some sellers may list their tickets as being available for email delivery. However, this does not mean that your tickets will be emailed immediately. You will be notified by email when your tickets are available for downloading and printing.
In most cases, e-tickets marked as “Instant” will be available for you to download and print within minutes of placing your order. However, in order to protect against fraudulent purchases, some orders may require additional processing time. If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will usually be available for you to download within one (1) business day.
We want to make sure that ticket sellers provide customers with the tickets they were promised. In order to protect you, TicketNetwork offers the following money back guarantees:
At TicketNetwork.com, we offer a 125% Money Back Guarantee, if:
And, we offer a 100% Money Back Guarantee, if:
Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.
This is a rare occurrence, but if it should happen to you, please contact us at 888-456-8499 and our customer service representatives would be happy to help you find a similar seat or a seat at a similar price.
Similar to other large online shopping entities (such as Amazon), the inventory in our exchange comes from many different sellers. Therefore, we cannot guarantee combined shipping.
However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.
Yes! Event tickets make great gifts. Even though tickets may not ship immediately after you purchase them, we guarantee they'll arrive in time for the event. If you're purchasing tickets as a gift, you can go to our gift note page and print out a customized message for your gift recipient.
Tickets are guaranteed to be together, unless the seller’s notes say otherwise. If tickets are listed in a general category, zone, section, or row, we guarantee that they will be together. Examples of these sorts of notes are: “Zone A,” “Section 200,” “Row 102,” etc.
However, sometimes the notes say something like “Section 2, rows A-Z” or “Section 2, Rows A and B, piggybacked” which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows.
You may use our simple search bar at the top of the page to search by Artist, Venue, Team, City, or State. To do a more advanced search, visit our home page. On the home page you may search by Zip Code, State, City, Date Range, and Category.
On the search results page, there are filters in the left sidebar to help you narrow down the selection even further. If you want to view tickets in certain categories, on specific days of the week, time of day, or location, you may filter your results by clicking the check box next to the various options.
When you have found the event you want, click the “View Tickets” button to see what groups of tickets are available. Selections of tickets, with quantities and price per ticket will be shown in a table on the left-hand side of the page. On the right will be the venue map. Some of our maps are simply images, some are interactive, and some even have pictures from the seats to the stage, all to help you find what you’re looking for.
When you choose your tickets, click the “Buy” button, and proceed to checkout. If you ever have any questions about finding or buying tickets on our website, you may contact us at any time by phone at 888-465-8499 or by email at CustomerService@ticketnetwork.com.
Sellers prefer to list tickets at least in pairs so as to increase the chance that they’ll be able to sell all the tickets in a listing. Entertainment events are social occasions that people usually attend with friends or family. Single tickets are very hard to sell and so sellers try to avoid being stuck with them by buying and selling tickets in larger quantities.
Ticket sellers don’t list seat numbers to prevent double-booking tickets. Because transactions on TN.com take place in real time, it is possible for a set of tickets to be purchased at the exact same time by two different individuals. In order to prevent this confusion, ticket sellers instead list general rows and sections. They often have several groups of tickets, so if multiple orders come in, they can successfully fill them (without anyone getting upset or disappointed!).
When searching for an artist, show, or team that does not have any tickets available, you will be provided with an opportunity to sign up for our email alerts. Simply provide your first name, email address, zip/postal code, and country, and click the "Sign me up" button. Once tickets are added to our exchange for the artist, show, or team, you'll be sent an email indicating that tickets are available for purchase.
If a performer, show, or team does not have any tickets available for a specific upcoming event, simply click on the "Alert Me" button on the right side of the listings. In the pop-up, enter your email address and click the "Alert Me" button to send the information. You will be notified once tickets become available for purchase.
Interactive maps can be incredibly useful tools for finding the tickets you want. We want to make the interactive maps easy to understand and use. Here are a few tips:
Zone seating is a recent introduction in the secondary ticket market that borrows entertainment trends from Europe. The seating itself involves venues being geographically demarcated into various chunks according to some visual model. The chunks concerned are often dubbed “Zones” and randomly drawn and marked with varying creativity. (Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Event-goers are then given options to purchase seats based solely on their Zone location. (Some sellers will choose to specify seating location in greater detail in their ticket notes.)
The name on a customer’s ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through TicketNetwork. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.
Tickets are generally one-of-a-kind, irreplaceable items that can seldom be re-accessed or re-printed. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Regardless, customers should contact their seller to see if it is possible to re-access lost tickets.
Electronic tickets, or e-tickets, are delivered to you electronically through My Ticket Tracker. You must download and print your e-tickets, which will have a barcode and will be valid for entry into the event.
Some things to know about your e-tickets:
MyTicketTracker is a secure platform where you can view details about your ticket orders and download any e-tickets you may have purchased.
To download e-tickets from MyTicketTracker:
Paperless tickets aren’t like traditional paper tickets, and they don’t involve having a physical ticket in hand. Instead, these tickets require the ticket seller to accompany you to the venue’s box office. Our ticket listings will indicate which tickets are paperless with notes such as “I will be attending the event, and will accompany you to the box office at the venue.”
Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with “flash” tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event.
Ticket sellers usually arrange flash ticketing by mailing customers a gift card that was used by the seller initially to purchase the tickets. This card would contain the initial purchase information for the order and would generate a viable receipt. (Customer should contact their seller directly with any additional questions about flash ticketing.)
Similar to Amazon, TicketNetwork is a massive online exchange, where ticket sellers can list their inventory. Because of this, we do not charge your credit card, own, price, or ship the tickets listed on our website. All of those parts of your transaction are handled by the individual sellers listing their tickets on our exchange. TicketNetwork’s purpose is simply to connect ticket buyers with a lot of ticket options.
Generally speaking, sellers decide to resell their tickets at a price that reflects the market, and prices often rise and fall with supply and demand. The result is that tickets on our website are often sold either above or below face value.
In addition to the market value fluctuating, sellers often have a large number of expenses to cover in order to get their hands on great seats. Sellers often must pay face value, plus fees (or membership fees to special clubs), and sometimes they stand in line for hours to get the best seats available. By marking up the tickets, ticket sellers make a small profit. The benefit for ticket buyers is they don’t have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead, customers can find great seats even a couple weeks before from an event.
Taxes on tickets actually vary substantially from state-to-state and even between localities in various states - an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. (Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan and Canada.
The sellers who list tickets with us usually charge customers automatically when an order is placed so as to reserve your place in line for tickets (since sellers often receive numerous orders simultaneously). On that note, ticketing is a dynamic business (prices rising and falling all the time) so it’s important to claim your ticket early at the price set at the time of the purchase.
If an event gets permanently cancelled, you are eligible for a 100% refund.
Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process. For more details, please refer to the TicketNetwork Terms and Policies for the purchase agreement.
As a general rule, all sales on TicketNetwork.com are final. Please be absolutely sure you want to purchase the tickets before ordering.
There are three main ways to access event tickets for US-based events if you’re an international customer:
Almost all ticket orders placed through TicketNetwork are charged in US dollars. Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through TicketNetwork.
Delivery fees for TicketNetwork customers are based on the location of the ticket seller versus the location of the end customer (the event location is irrelevant). Canadian customers with Canadian events through US sellers will thus have International Express fees. US customers with US events through Canadian sellers will also have International Express fees. An international delivery fee therefore means that the seller supplying your order is not based in your home country and thus must ship internationally.
Unfortunately, we currently only allow U.S. based sellers to sell tickets on TicketNetwork.