Need Help? Call Us


We stand behind you 100%

We know how much your event means to you, and we will stand behind you if there are any issues with your order. is a resale marketplace where live event fans like you can find the tickets you want. Tickets sold on the marketplace are sold by independent sellers, from fans to professional ticket brokers.

You will receive a 100% refund for your tickets if:

  1. Your order was accepted but not delivered by the seller.
  2. Your order was accepted but not delivered in time for the event.
  3. Your tickets were not valid for entry. (1)
  4. Your event is cancelled and is not rescheduled. (2)
  5. If you see a starburst symbol () next to a ticket listing, that means the seller of those tickets is so confident in the quality of their tickets that they’ll offer a 125% money back guarantee on your order.


  1. (1) Verified proof must be provided by the venue in written letter format. Written or stamped "voids" do not constitute verified proof.
  2. (2) 100% refund for a cancelled event excludes shipping.
  3. Our confidence in the sellers that list tickets on our exchange allows us to offer you this guarantee.

McAfee Certifies as a Safe Shopping Site

In addition to ControlScan’s verification, meets the McAfee SECURE™ standard. is scanned on a daily basis, to ensure that we are in compliance 24/7.

The McAfee SECURE™ standard is an aggregate of industry best practices, designed to provide a level of security that an online merchant can reasonably achieve to help provide consumers with better protection when interacting with websites and shopping online.