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Coronavirus Update and FAQs

A Message from TicketNetwork

To our valued customers:

This communication is designed to answer your questions about what happens if your event is canceled or postponed due to Covid-19, if no audience is allowed at your event, or if you do not attend an event due to attendance requirements based on Covid-19.

Our industry-leading guarantee continues to protect your every purchase, and nothing about this situation has or will change that.

If your event is canceled or if no audience is allowed, we will notify you as soon as possible. You may have the option of accepting a credit voucher good for 110% of the value of your original purchase, less applicable delivery fees - valid for one year from the effective date. You will also have the option of accepting a refund of your original purchase price, less applicable delivery fees.

If your event is postponed or rescheduled, rest assured that your ticket will be honored on the new date of the event.

Our customer support team is ready to answer any questions you may have.

Your TicketNetwork Customer Care Team

Questions about Impacted Events and Ticket Orders

If you purchased tickets to an event that has been cancelled and not rescheduled due to Covid-19, you may be eligible for a Credit Voucher. If you purchased tickets to an event that still takes place but has been closed to the public (no audience games, for example) due to COVID-19, you are also eligible for a Credit Voucher.

We are offering customers a Credit Voucher good for 110% of the value of their original order, less applicable delivery charges. Example: you paid $100 for tickets to an event that has been cancelled due to COVID-19, plus $8.95 shipping and handling. The voucher for this order would be good for $110 towards a future purchase.

If your event is cancelled or closed to public (no audience games), we will contact you with details via an e-mail. It will include the amount of the Credit Voucher being offered, as well as details on accepting the offer.

Your Credit Voucher will be valued at 110% of our original order (less applicable delivery fees). It will be valid for 365 days from the date of issue, and can be applied towards future purchases for events through the website of your original purchase.

If you would prefer a refund over a voucher, you will receive a full refund for the original order (less applicable delivery charges). You will have the option to choose a refund when contacted regarding the cancellation of your event.

Refunds will typically take two weeks to process from the date of acceptance.

We are dealing with an unprecedented situation caused by a global pandemic, and processing times are impacted by the sheer volume of events impacted.

Unfortunately, we cannot offer refunds for events that organizers have chosen to reschedule or postpone indefinitely until the COVID-19 impact is lessened. Your original tickets will remain valid for the rescheduled event. You will be contacted when a new date is set for your event.

If an event is not cancelled, we cannot offer a refund or a Credit Voucher. Consumers can list tickets that they do not intend to use for resale at

You can use the value of your Credit Voucher for separate purchases, as long as any portion of the value remains. However, you must use all value remaining on the voucher by the "valid through" date set at your acceptance. Any remaining value will be forfeited at the expiration of that 365-day period from the date of the offer acceptance (the day your Credit Voucher was issued to you).

The voucher issued will be valid only on the website of your original purchase, and in the original currency of your purchase. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored.

The voucher has no cash value and cannot be transferred to another individual.